Technical IT Support Specialist

1 week ago

Salford, Salford, United Kingdom In Technology Group Full time
Job Title:
Technical MSP Engineer

Location:
Salford, Manchester

Salary:
£35,000 DOE

Structure:
Hybrid (WFH and field)

We are seeking a skilled Technical MSP Engineer to deliver exceptional technology and customer service to our clients. Our client, a growing IT solutions provider, is dedicated to delivering network management, cybersecurity, cloud solutions, and IT support.

The ideal candidate will have experience with:
Azure AD & Active Directory
Office 365 and applications
DNS, DHCP, TCP/IP, WAN/LAN
Hyper-V / VMware
Security - Anti-virus, Anti-spam etc
SharePoint, Teams, OneDrive, Exchange

Key Responsibilities:
Provide technical support to clients remotely and face-to-face.
Provide advanced troubleshooting and resolution for network and system issues.
Manage and maintain client infrastructure, including servers, networks, and applications.
Perform regular system monitoring, backups, and maintenance tasks.
Escalate and manage complex technical issues to 3rd line support when necessary.
Install, configure, and update software and hardware components.
Monitor and respond to service desk tickets in a timely manner.
Create and maintain detailed documentation of client environments and issue resolutions

Benefits:
Flexible work from home arrangements
Health and wellbeing programme
Company vehicle(s)
Social events
Great company culture

Requirements:
IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician, Field Engineer, Technical Support Engineer, MSP Engineer, Senior IT Engineer

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