Technical Support Specialist

1 month ago

Salford, Salford, United Kingdom AJ Bell Management Limited Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at AJ Bell Management Limited. As a key member of our Service Delivery Team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Escalation Management: Handle escalations from the Service Desk Team, collaborating with third parties to resolve complex issues.
  • Process Improvement: Standardise and automate processes to enhance service delivery, and formalise procedures for efficient service delivery.
  • Documentation: Produce clear and precise documentation, including training materials, for multiple systems.
  • Technical Expertise: Possess excellent problem-solving and analytical skills, with a strong knowledge of information technology and a passion for staying up-to-date with the latest technologies.
  • Collaboration: Work closely with the Service Delivery Team, Projects teams, and Operational Managers to ensure seamless service delivery.
About Us

AJ Bell Management Limited is one of the fastest-growing investment platform businesses in the UK, offering an award-winning range of solutions for customers. We have over 503,000 customers using our platform, managing assets totaling more than £85 billion. Our customers trust us with their investments, and we strive to make investing easier, helping more people take control of their financial futures.

What We Offer
  • Generous Holiday Allowance: Up to 31 days with service, plus bank holidays.
  • Discretionary Bonus: Opportunities for additional rewards.
  • Contributory Pension Scheme: A secure retirement plan.
  • Buy as You Earn Share Scheme: Invest in your future.
  • Free Annual Share Scheme: Share in our success.
  • Bike Loan: Cycle to work.
  • Season Ticket Loan Portal: Easy travel.
  • Discounted PMI and Dental: Affordable healthcare.
  • Paid Volunteering Opportunities: Give back.
  • Free Social Events: Connect with colleagues.

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