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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at The Boeing Company. As a key member of our End User Support Specialist team, you will be responsible for providing technical support to a diverse community of users.
Key Responsibilities- Deploy and support IT systems in the assigned region, including end-user laptops/desktops, computing servers, network equipment, voice and video hardware, and mobile devices.
- Execute software installation and deployment to computing systems.
- Ensure security and policy compliance while performing technical tasks.
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes.
- Contribute to IT projects as needed and as coordinated by the assigned project manager.
- Experience in enterprise IT infrastructure support and service delivery, preferably backed up with experience of Network Support or IP Telephony systems support.
- Exposure to enterprise ITSM tools and supporting processes.
- Customer-focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
- Excellent English oral and written communication skills.
- Work Standards – Strives to achieve a high level of quality and productivity of service.
- Competitive salary and annual incentive plans.
- Continuous learning opportunities.
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year.
- Pension Plan with 10% employer contribution.
- Company-paid BUPA Medical Plan.
- Short Term Sickness: 100% pay for the first 26 weeks.
- Long Term Sickness: 66.67% of annual salary from 27th week.
- 6x annual salary life insurance.
- Learning Together Programme to support ongoing personal and career development.
- Access to Boeing's Well Being Programs, tools, and incentives.
- Excellent Parental leave benefits.