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IT Support Specialist

2 months ago


Birmingham, Birmingham, United Kingdom The Boeing Company Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at The Boeing Company. As a key member of our End User Support Specialist team, you will be responsible for providing technical support to a diverse community of users.

Key Responsibilities
  • Deploy and support IT systems in the assigned region, including end-user laptops/desktops, computing servers, network equipment, voice and video hardware, and mobile devices.
  • Execute software installation and deployment to computing systems.
  • Ensure security and policy compliance while performing technical tasks.
  • Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades, and configuration changes.
  • Contribute to IT projects as needed and as coordinated by the assigned project manager.
Requirements
  • Experience in enterprise IT infrastructure support and service delivery, preferably backed up with experience of Network Support or IP Telephony systems support.
  • Exposure to enterprise ITSM tools and supporting processes.
  • Customer-focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
  • Excellent English oral and written communication skills.
  • Work Standards – Strives to achieve a high level of quality and productivity of service.
Benefits
  • Competitive salary and annual incentive plans.
  • Continuous learning opportunities.
  • 23 days plus UK public holidays and a Winter Break between Christmas and New Year.
  • Pension Plan with 10% employer contribution.
  • Company-paid BUPA Medical Plan.
  • Short Term Sickness: 100% pay for the first 26 weeks.
  • Long Term Sickness: 66.67% of annual salary from 27th week.
  • 6x annual salary life insurance.
  • Learning Together Programme to support ongoing personal and career development.
  • Access to Boeing's Well Being Programs, tools, and incentives.
  • Excellent Parental leave benefits.