2nd Line Support Engineer

6 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
2nd Line Support Engineer - Professional Services

About the Role

We are seeking a highly skilled 2nd Line Support Engineer to join our team at Interface Recruitment UK. As a 2nd Line Support Engineer, you will be responsible for providing efficient support to all users, assisting with general computer, systems, and software enquiries.

Key Responsibilities

  • Provide 2nd Line support to all users, assisting with general computer, systems, and software enquiries.
  • Collaborate with the IT Service Desk team to support the IT service delivery strategy.
  • Assist with support call answering and maintain a focus on self-development.
  • Update the IT knowledge base with new information to ensure it remains accurate and up-to-date.

Requirements

To be successful in this role, you will need:

  • MS Operating System knowledge (Windows 7/10).
  • MS Office software experience (2010/16/365).
  • MS Active Directory Experience.
  • Prior experience within a busy service desk environment (2+ years) - preferably 2nd line.
  • Ideally, a candidate with ITIL Certification.

What We Offer

We offer a competitive salary and benefits package, including 22 days leave, private medical insurance, and life insurance.


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