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IT Systems Engineer
2 months ago
Job Title: IT Systems Engineer - Enterprise Level Support
Job Summary:
We are seeking a highly skilled IT Systems Engineer to join our team at Interface Recruitment UK. As a Graduate IT Systems Engineer, you will be responsible for providing 2nd and 3rd line support for all Server, Network, Telephony Infrastructure, Desktop PCs, and Mobile Devices within the Company.
Key Responsibilities:
- Implement new IT infrastructure: Support the implementation of a new IT infrastructure required to physically separate from the existing Group infrastructure provider.
- Support Telecoms, Server, and Network Infrastructure: Ensure the new solutions support the requirements of the business.
- Develop and implement systems and service management frameworks: Required to manage and deliver all IT support and service requests to internal KPI's and internal and external SLA's.
- Provide internal users and external clients with 2nd and 3rd line support: Maintain a high degree of customer service for all support queries in accordance with the service management frameworks.
- Propose improvements to IT systems and service management frameworks: Help improve the user's experience of using the IT support service.
- Ensure smooth running and reliability of client systems: Work closely with the wider development, QA, and Testing teams to deliver the best possible client service.
Essential Skills and Experience:
- Strong working knowledge of hardware infrastructure: Including networking, switches and firewalls, telephony solutions, Cisco UCS servers, and Netapp SANs.
- Strong knowledge of working with MS Infrastructure Technology platforms: Including Windows, VM WARE, and/or Hyper-V.
- Experience of working within an IT Support and Service function: That has delivered a performing, compliant, scalable, and cost-effective technology infrastructure.
- Experience of working within an ISO27001 certified business and ITIL service management environments: With structured change control process and procedures.
- Experience of software configuration and troubleshooting:
- Understanding of cloud hosting and cloud technologies: For all future projects.
- Microsoft certification: Such as MCSE or MCITP.
Personal Qualities:
- Acts with integrity, due skill, care, and diligence: At all times, paying regard to the interests of customers and treating them fairly.
