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Application Support Specialist
2 months ago
We are seeking a highly skilled Application Support Specialist to join our IT team at Card Factory. As a key member of our team, you will be responsible for providing technical support and expertise to our business applications.
Key Responsibilities- Incident Management: Investigate and resolve complex application-related incidents and problems, working closely with other IT teams to ensure minimal disruption to our business operations.
- Application Support: Provide 2nd/3rd line support for key business applications across the Card Factory Group, ensuring that all systems are operational and providing guidance to colleagues to drive issue resolution.
- Technical Problem Management: Undertake technical problem management and root cause analysis to identify and resolve technical issues.
- Operational Improvements: Identify and suggest operational improvements to enhance the efficiency and effectiveness of our IT systems.
- Project Support: Support the delivery of key projects, collaborating with other colleagues and support partners as required.
- Technical Expertise: Exposure to ERP Systems (SAP S4/HANA, Microsoft Dynamics AX) and Data Transformation Platforms (Dell Boomi, SSIS, EDI).
- Ecommerce Experience: Experience with Ecommerce Platforms (Sales Force Commerce Cloud).
- Reporting Skills: Proficiency in Reporting Technologies (SSRS, Power BI).
- Problem-Solving Skills: Strong problem-solving and troubleshooting skills.
- Organizational Skills: Highly organized, able to plan and implement technical changes and multiple tasks concurrently.
- Communication Skills: Good technical documentation skills, adaptable to meet changing business needs, and able to discuss complex technical issues with non-technical audiences.
- Testing Experience: Experience in system testing standards and procedures for all testing cycles.
- Stakeholder Management: Good communication skills and experience working with a wide range of stakeholders.
We offer a fantastic opportunity to make a real impact in our team, with a flexible, hybrid way of working and free parking. Colleagues are required to work in the office for a minimum of 1-2 days per week, with the expectation of additional attendance when needed.