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Beverage Service Associate
3 months ago
Primary Responsibilities:
- Assist in serving food and beverages across the hotel's outlets, ensuring compliance with company standards and providing outstanding customer service.
- Maintain a visible presence in the bar area to promptly address customer inquiries and requests in a courteous and efficient manner.
- Promote and suggest additional products to enhance the guest experience.
- Follow all cash handling, charge, and till procedures in accordance with company policies.
- Support the effective operation of the Food & Beverage department and contribute positively to departmental goals.
- Complete all reasonable tasks as requested by management.
Required Knowledge:
- Familiarity with hotel brand standards.
- Understanding of hotel values and the ability to exemplify them.
- Knowledge of hotel offerings and the capability to promote and upsell services.
- Comprehension of cash handling procedures within a hotel environment.
Performance Metrics:
- Positive impact on departmental and hotel performance.
- Contribution to upselling initiatives.
- Participation in training sessions and a commitment to skill development.
- Achievement of job-related competencies.
Essential Attributes/Experience:
- Strong verbal communication skills.
- Exceptional customer service abilities.
- Capability to work effectively in a team environment.
- Flexibility to work varied shifts.
- Willingness to acquire multiple skills across the Food & Beverage department.
Desirable Attributes:
- Prior experience as a Barista.
- Experience in the hotel or hospitality sector.
- Skills in handling customer complaints.
- Qualifications in Hospitality, Travel, or Tourism.
- Familiarity with Micros or similar systems.
- Experience in cash handling.
