Medical Secretary

3 days ago

Beckenham, Greater London, United Kingdom Elm House Surgery Full time

About Elm House Surgery

We are a large, friendly dual GP practice enterprise operating from purpose-built premises in Beckenham. Our combined clinical workforce consists of five GP Partners/Directors and nine Salaried GPs, some of whom work part-time. We also employ a Nurse Practitioner, Practice Pharmacist, Diabetes Specialist Nurse, and several practice nurses. Both practices are accredited training practices, with GP Registrars, medical students, and student nurses.

Job Summary

We are looking to recruit an experienced Medical Secretary to complement our existing team. The ideal candidate will be a competent Medical Secretary with experience in a primary care setting, preferably with knowledge of Emis Web and Outlook. The post holder will be patient-focused and driven to provide exceptional levels of care at all times.

Main Duties of the Job

  • Ensure the smooth running of the secretarial service and prioritize workload as appropriate.
  • Answer telephone enquiries in a prompt, efficient, and helpful manner.
  • Actively manage and respond to patient tasks, prioritizing where necessary.
  • Use the digital dictation system to type referrals, clinical letters, and reports as required by the doctors and nurses.
  • Refer patients via the e-referral system and oversee progress of those referrals.
  • Monitor the 2-week wait referrals and ensure appointments for patients have been secured and attended.
  • Liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence, and test results.
  • Deal with enquiries from patients professionally and sympathetically.
  • Check and respond to secretarial emails. Send correspondence via mail and email according to protocol.
  • Provide additional secretarial and administrative support to the practices as required.

Person Specification

  • GCSE grade A to C in English and Maths or equivalent.
  • Medical secretarial experience within primary care is desirable, as is some medical terminology knowledge.
  • Experience of working in a customer care environment.
  • Knowledge of Emis Web, Docman, and Outlook.

Qualities and Attributes

  • Excellent interpersonal and communication skills, both written and verbal.
  • Sound IT skills.
  • Attention to detail.
  • Effective organization, time management, and prioritization skills.
  • Ability to work under pressure and adhere to deadlines.
  • Flexible approach to working.
  • Adaptability.
  • Discrete, honest, and reliable.
  • Professional.
  • Empathetic and kind.

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