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Account Development Manager

2 months ago

Reading, Reading, United Kingdom ISS Full time

Job Summary

ISS is seeking a highly skilled Key Account Manager to drive operational excellence and meet contractual obligations across our key accounts. As a key member of our team, you will be responsible for ensuring the delivery of high-quality services, identifying opportunities for growth and development, and maintaining strong relationships with our clients.

Key Responsibilities

  • Develop and implement operational development plans to drive excellence in service delivery
  • Manage and maintain client relationships, ensuring strong communication and collaboration
  • Identify and propose new business opportunities, ensuring a pipeline of potential contracts
  • Lead the development and implementation of Soft and Hard Services, ensuring excellence in delivery
  • Map and mitigate operational and commercial risks, optimizing profit and ensuring contract compliance
  • Manage staffing and competence development of employees, ensuring resource performance balance

Professional and Personal Competencies/Qualifications

  • Proven experience in Hard FM, with a strong background in operations management
  • Experience working in the healthcare sector, preferably in Mental Health environments
  • Strong leadership and management skills, with the ability to drive results and achieve goals
  • Senior-level or Director-level experience, with a strong understanding of business operations and management

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart.

Why Join ISS?

  • We are a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background
  • We offer a creative, productive, and happy work environment, where everyone has the opportunity to develop, grow, and make a difference