Guest Services Shift Manager
5 days ago
About the Role
We are seeking a dedicated and driven Shift Manager to join our Guest Services Team at Butlins. The purpose of this role is to provide daily support to the team in your areas, including Guest Services and Welcome Team.
You will be responsible for consistently putting yourself in your guests' and team members' shoes and demonstrating strength in challenging situations.
Key Responsibilities:
- Provide exceptional customer service and support to guests and team members
- Lead and motivate the Guest Services and Welcome Team to achieve high standards
- Develop and implement strategies to improve guest satisfaction and team performance
- Collaborate with other departments to ensure seamless delivery of services
Requirements:
- Proven experience in a customer-facing role, preferably in a hospitality or leisure industry
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Flexibility to work varied shifts, including evenings and weekends
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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