Guest Services Shift Manager

2 weeks ago

Skegness, Lincolnshire, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our Guest Services Team at Butlin's. As a key member of our team, you will be responsible for providing daily support to the team, ensuring exceptional service standards are met, and driving business growth.

Key Responsibilities:

  • Lead and manage a high-performing Guest Services team to deliver outstanding customer experiences.
  • Develop and implement strategies to improve service standards, efficiency, and productivity.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Manage and resolve guest complaints and issues in a professional and timely manner.
  • Conduct regular team meetings, provide coaching and feedback, and support team development.
  • Monitor and analyze key performance indicators to inform business decisions and drive growth.

About You

We are looking for a seasoned Guest Services leader with a proven track record of success in a similar role. You will have excellent leadership and communication skills, with the ability to motivate and inspire your team to deliver exceptional results. You will also have experience in training and coaching, with a focus on developing and implementing effective service standards.

Requirements:

  • Minimum 2 years of experience in a leadership role in Guest Services or a related field.
  • Proven track record of success in improving service standards and driving business growth.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Experience in training and coaching, with a focus on developing and implementing effective service standards.
  • Strong analytical and problem-solving skills, with the ability to monitor and analyze key performance indicators.

About Butlin's

Butlin's is a leading provider of family-friendly holidays and short breaks in the UK. We are committed to delivering exceptional customer experiences and creating lasting memories for our guests. Our team is passionate about providing outstanding service and ensuring that every guest has an Altogether More Entertaining and Fun Break.

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