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Guest Services Shift Manager
2 months ago
We are seeking a highly skilled and experienced Guest Services Shift Manager to join our team at Butlin's. As a key member of our Guest Services Team, you will be responsible for providing daily support to the team, ensuring exceptional service standards are met, and driving business growth.
Key Responsibilities:
- Lead and manage a team of Guest Services staff to deliver outstanding customer service and achieve business objectives.
- Develop and implement strategies to improve service standards, guest satisfaction, and team performance.
- Collaborate with other departments to ensure seamless delivery of services and achieve business goals.
- Manage and resolve guest complaints and issues in a professional and timely manner.
- Conduct regular team meetings, provide coaching and feedback, and support team development and growth.
Requirements:
- Proven experience in a leadership or management role, preferably in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple priorities.
- Strong knowledge of customer service principles, practices, and standards.
- Ability to lead, motivate, and engage a team to deliver exceptional results.
About Butlin's
Butlin's is a leading provider of holiday experiences, offering a range of services and activities to our guests. We are committed to delivering exceptional customer service, creating memorable experiences, and driving business growth. Our team is passionate about providing an Altogether More Entertaining and Fun Break for our guests, and we are seeking like-minded individuals to join our team.
