Butlin's Guest Services Supervisor

1 month ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time
About the Role

We're seeking a dedicated and driven Shift Manager to join our Guest Services Team at Butlin's. As a key member of our Resorts Management team, you'll provide daily support to the team, ensuring exceptional service and adherence to agreed standards.

This role involves managing both internal team members and external service providers to ensure full compliance with all H&S policies. You'll oversee all team activities, including recruitment, performance, and team development, and be a real advocate for your team's fulfillment at work.

As a Shift Manager, you'll need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. You'll have the opportunity to lead, motivate, and engage your team, even at periods of high demand, and manage multiple priorities and adapt quickly to changing requirements.

About You

We're looking for an experienced Guest Services leader who can support the team to deliver fantastic service, putting the guests first in everything you do. You'll have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.

You should have previous experience in leadership and complaints handling, and be confident to direct and respond in any situation while delivering consistent brand standards.



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