Reception Supervisor

5 days ago


Hull, Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time

About the Role

We are seeking a motivated and enthusiastic Reception Supervisor to join our Primary Care Service Care Navigation Team. As a key member of our team, you will be responsible for providing a high-quality and responsive customer care service to all patients and visitors.

Main Responsibilities

The successful candidate will be required to:

  • Provide administrative support to the team, including managing patient records and correspondence
  • Ensure that patients are in the right place at the right time, signposting and re-directing as necessary
  • Work collaboratively with other team members to achieve service delivery goals
  • Support the delivery of the service, including changing bases/hours to cover annual leave and/or sickness

Requirements

To be successful in this role, you will need:

  • A Level 3 qualification in Business Administration or Customer Service, or equivalent knowledge and experience
  • Excellent communication and customer care skills
  • Ability to work in a trauma-informed way and be flexible and adaptable
  • Experience of working within a General Practice Office and carrying out general office procedures
  • Practical experience of computerised recording systems

About Us

At City Health Care Partnership CIC, we're passionate about people and we know that you are too. We're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. We're a social enterprise that's pioneering the move towards independent service delivery, and we're looking for talented individuals like you to join us on our journey.



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