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Night Supervisor

2 months ago

Hull, Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time
Job Title: Night Supervisor

We are seeking a highly skilled and experienced Night Supervisor to join our team at Doubletree by Hilton Hull. As a Night Supervisor, you will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service, and maintaining a safe and secure environment for our guests.

Key Responsibilities:
  • Provide a warm and welcoming experience for our guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front office system, processing bookings, check-ins, and check-outs, and ensuring accurate and efficient handling of guest transactions.
  • Conduct night audits and security observations, identifying and addressing any areas of concern or improvement.
  • Ensure the hotel's reception area is clean, tidy, and well-maintained, and that all necessary equipment and supplies are available.
  • Collaborate with the night audit team to ensure seamless communication and coordination.
  • Develop and maintain a thorough knowledge of the hotel's services, amenities, and local area, providing recommendations and information to guests as required.
Requirements:
  • Previous experience in a front-of-house or customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic computer skills and proficiency in hotel front office systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • Free access to our employee assistance program.
  • Discounted stays and meals at our hotel and other properties within the leaf HOSPITALITY portfolio.