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Night Supervisor

1 month ago

Hull, Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time

About the Role:

We are seeking a highly skilled and professional Night Supervisor to join our team at Doubletree by Hilton Hull. As a Night Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of security and safety within the hotel.

Key Responsibilities:

  • Provide a warm and friendly welcome to our guests, ensuring a positive first impression of the hotel.
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Manage the front office system, ensuring all guest information is up-to-date and accurate.
  • Conduct regular walk rounds of the hotel to ensure everything is in order and report any issues to the Night Manager.
  • Support the Night Manager in maintaining a high level of security and safety within the hotel, including completing night audits and security observations.
  • Provide excellent communication and relations with the daytime reception team, food and beverage departments, and other supporting departments.

What You'll Get in Return:

  • Competitive pay and package.
  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
  • Continuous learning & development opportunities.
  • Free access to 24/7 employee assistance program.
  • Additional annual leave and family leave.
  • Service bonus for 5 and 10 years up to £1K.
  • Team Member of the month - £100 and Team Member of the year - £500.
  • Uniform Provided.

About Us:

Doubletree by Hilton Hull is a four-star hotel located in the heart of Hull, offering a stylish stay for corporate guests and leisure guests alike. We are committed to providing exceptional customer service and ensuring a memorable experience for all our guests.