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IT Communications Hardware Specialist
2 months ago
We are seeking a skilled IT Communications Hardware Assistant to join our team at Wessex Water. As a key member of our IT Procurement team, you will play a vital role in supporting our communications hardware incidents and requests.
Key Responsibilities- Investigate and resolve mobile communication device incidents in a timely and efficient manner.
- Process and fulfill service requests for mobile communication devices, ensuring seamless delivery and minimal disruption.
- Liaise with internal IT teams and external stakeholders to resolve telemetry faults and ensure optimal system performance.
- Recommend and implement standard mobile communication devices, aligning with our company's technology strategy.
- Set up and configure mobile communication devices, ensuring they meet our security and compliance standards.
- Maintain and update our CMDB, ensuring accurate asset information and efficient inventory management.
- Collaborate with external suppliers to resolve telemetry line requests and ensure timely delivery.
- Develop and implement process improvements to enhance mobile communication efficiency and effectiveness.
- Plan and coordinate logistical activities for customer devices, ensuring smooth deployment and minimal disruption.
- Strong organizational skills and attention to detail, with the ability to work calmly under pressure.
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
- Proven analytical and problem-solving skills, with the ability to use your own initiative and work independently.
- Excellent technical skills, particularly in the use of O365, Outlook, and Excel.
- At least three years' experience in an IT Support role or similar, with a strong understanding of IT service management best practices.
- Knowledge of Microsoft InTune, Samsung Knox, and Apple DEP, with the ability to learn and adapt quickly.
- Experience with troubleshooting iOS and Android systems, with a strong understanding of CMDB, ticket management, and asset management.
- Ability to work effectively with internal and external contacts, with a strong commitment to customer satisfaction.
- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to 10 days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
