Technical Support Specialist

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Avon and Somerset Police Full time
Job Summary

Avon and Somerset Police is seeking a skilled Technical Support Specialist to join their team. The successful candidate will be responsible for providing technical support and services to end users, including fault diagnosis and resolution, installation and configuration, upgrades, and maintenance of laptops, desktops, and mobile devices.

Key Responsibilities

Maintain, enhance, and improve support services for end users
Collaborate with stakeholders to develop and maintain relationships
Support colleagues and junior members of staff in the workshop and onsite
Help create knowledge base articles, share information for use throughout the team and IT Directorate, and provide procedural documentation and relevant reports
Works to and recommends on an agreed range of performance outcomes
Pro-actively recommends service improvement measures

Requirements

Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix
Deploying Windows and M365 based hardware and associated technologies
Providing assistance to projects and large deployments
Providing technical subject matter expertise and managing resolution of complex issues

About Us

Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.

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