Technical Support Specialist

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom University of Bath Careers Full time
About the Role

The University of Bath Careers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing 2nd and 3rd line support for the use of all Audio-Visual equipment, software, and services supported by the LET Team. You will also assist with the deployment, removal, and basic maintenance of all technology equipment supported by the Digital, Data and Technology (DDaT) Department across all University spaces.

Key Responsibilities

- Triage, resolve, or escalate support calls within agreed timescales
- Provide 2nd and 3rd line support for Audio-Visual equipment, software, and services
- Assist with the deployment, removal, and basic maintenance of technology equipment

About the Team

The Learning and Events Technology (LET) team are responsible for annual servicing and refurbishment of audio-visual equipment and systems, liaison with suppliers, technology to support hybrid events and teaching, consultancy for building projects, and for support live events on campus. As a Technical Support Specialist, you will be working closely with the LET team to provide technical support and assistance.

What We Offer

- Competitive salary and benefits package
- Opportunity to work with a dynamic and supportive team
- Professional development and training opportunities

How to Apply

Interested candidates should submit their application, including a cover letter and CV, to the University of Bath Careers website.

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