IT Communications Hardware Specialist
4 weeks ago
About the Role
We are seeking an IT Communications Hardware Specialist to join our team at Wessex Water. As an IT Communications Hardware Specialist, you will be responsible for supporting the IT Procurement team with communications hardware incidents and requests.
Key Responsibilities
- Investigate and resolve communications hardware incidents and requests
- Set up and configure mobile communications hardware
- Liaise with internal and external stakeholders to resolve telemetry faults
- Recommend and implement standard mobile communication devices
- Carry out CMDB maintenance and asset creation
- Produce reports to highlight process improvements and efficiencies
- Assist with logistical planning for customer devices
Requirements
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work calmly and efficiently under pressure
- Ability to work well to tight deadlines
- Analytical and curious mindset
- Ability to use own initiative and be self-motivated
- Excellent O365 skills, particularly in Outlook and Excel
- At least three years' experience in an IT Support Role or similar
- Good working knowledge of Microsoft InTune, Samsung Knox and Apple DEP
- Good working knowledge of CMDB, ticket management and asset management
- Practical experience with troubleshooting iOS and Android systems
- Knowledge of IT service management best practice, such as ITILv3 or 4
About Us
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment. Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us. You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
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