Senior Support Specialist

2 days ago

Bath, Bath and North East Somerset, United Kingdom Webrecruit Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team in the Digital, Data & Technology Group at the University of Bath. The successful candidate will be responsible for delivering exceptional IT support services to our staff, students, and partners.

Key Responsibilities
  • Provide technical expertise in IT service delivery, escalation, and management.
  • Support the development of IT delivery and operations services, whilst maintaining positive relationships with customers and staff.
  • Assist in the setup and deployment of equipment, software, and solutions in research laboratories and other settings.
  • Offer advice and guidance on specialist software requests and installations.
  • Work effectively in a customer service environment, providing exceptional support to our community.
Requirements
  • Self-motivated and able to work independently or as part of a team.
  • Excellent interpersonal and management skills, with a deep understanding of technology and IT support principles.
  • Proven experience in supporting IT hardware, software, and services, ideally in an academic environment.
  • Familiarity with IT service management principles and experience with multiple operating systems.
  • Ability to develop skills in all facets of IT support, to support the diverse teaching and research capability of the University.
What We Offer
  • A generous employer contributory pension scheme.
  • Generous annual leave allowance and additional discretionary days for a positive work-life balance.
  • A family-friendly University, open to flexible working arrangements.
  • An excellent reward package, recognizing the talents of our diverse workforce.
  • A wide range of personal and professional development opportunities.

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