IT Communications Hardware Assistant

2 weeks ago

Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

In this role, you will be part of a dynamic team at Wessex Water, supporting the IT Procurement team with communications hardware incidents and requests.

You will set up mobile communications hardware and create cost savings by identifying and helping to implement opportunities.

Key Responsibilities:

  • Investigate incidents raised for mobile communication devices
  • Fulfil service requests for mobile communication devices
  • Liaise with internal IT teams and external stakeholders on telemetry faults
  • Recommend standard mobile communication devices
  • Set up mobile communication devices
  • Maintain the CMDB and create assets
  • Raise telemetry line requests with external suppliers
  • Produce reports to highlight Mobile Communication process improvements and efficiencies
  • Plan logistics for customer devices

Requirements:

  • Strong organisational skills and attention to detail
  • Excellent communication skills at all levels
  • Ability to work calmly and efficiently under pressure
  • Ability to work well to tight deadlines
  • Analytical and curious mindset
  • Ability to use initiative and be self-motivated
  • Excellent O365 skills, particularly in Outlook and Excel
  • At least three years' experience in an IT Support Role or similar
  • Good working knowledge of Microsoft InTune, Samsung Knox and Apple DEP
  • Good working knowledge of CMDB, ticket management and asset management
  • Practical experience with troubleshooting iOS and Android systems
  • Knowledge of IT service management best practice, such as ITILv3 or 4
  • Ability and willingness to learn and understand new systems quickly
  • Ability and willingness to adapt to changing needs of end users
  • Ability to liaise effectively with internal and external contacts

What We Offer:

  • Total pension contributions up to 20%
  • Career progression and professional development opportunities
  • 25 days' holiday rising to 28 with length of service
  • Opportunity to buy up to 10 days' holiday and sell up to five every year
  • Healthcare package allowing you to claim back healthcare costs
  • Life assurance of up to eight times your salary
  • New electric car in exchange for part of your gross salary, subject to conditions
  • Cashback and discounts from over 3,000 retailers
  • Paid volunteering day each year
  • Enhanced family leave and pay arrangements
  • Interactive health and wellbeing platform
  • Support from mental health first aiders
  • £1,000 referral fee if you recommend someone to work for us

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