IT Support Team Lead

7 days ago


Islington, Greater London, United Kingdom Latcom Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Team Lead to join our team at Latcom. As a key member of our IT department, you will be responsible for overseeing the daily operations and performance of our IT Desk Team, while delivering exceptional IT support to our employees across our locations.

Key Responsibilities
  • Provide technical leadership and resolve complex IT issues
  • Act as an escalation point for the IT Desk Team
  • Assist the IT Manager with broader IT projects and initiatives
  • Collaborate with development and infrastructure teams to drive continuous improvement in service delivery and process efficiency
  • Monitor network and system availability, as well as hardware and software configuration, setup, and upgrades
Requirements
  • Previous experience as a team leader or supervisor in a similar role or a senior analyst looking to step-up in to a leadership role
  • Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
  • Passionate about new technology
  • Solid understanding of network infrastructure with excellent troubleshooting and analytical skills
  • Experience supporting M365, Azure AD, Exchange Online, Windows Server, Entra ID, Endpoint Manager, Copilot
  • Ideal experience working in a law firm, partnership environment or financial institute
What We Offer
  • Hybrid working arrangement - 2 days WFH


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