Senior Client Services Associate

3 weeks ago


London, Greater London, United Kingdom Larry King Haircare Full time

Company Overview

Larry King Haircare is a prestigious salon brand known for its exceptional services and products, aiming to provide clients with a luxurious experience. With a strong presence in the beauty industry, our salons are recognized for their quality and innovation.

Position Overview

We are seeking a dedicated Senior Receptionist to join our team. This full-time, on-site role involves managing front desk operations and ensuring a seamless experience for our clients. The Senior Receptionist will handle appointment scheduling and modifications, respond to inquiries via phone and email, and deliver outstanding customer service consistently.

Key Responsibilities

  • Manage all front desk activities, including appointment bookings and changes.
  • Provide exceptional customer service and support to clients.
  • Maintain accurate inventory records and assist with stock management.
  • Communicate effectively with clients and team members.
  • Upsell salon products to enhance client experience.
  • Utilize software tools for appointment management and communication.

Qualifications

  • Prior experience in a customer-facing role is preferred.
  • Strong communication skills and a professional demeanor.
  • Ability to multitask in a dynamic environment.
  • Familiarity with office software, including Gmail and Microsoft applications.
  • Experience in the beauty or hospitality sector is advantageous.


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