Senior Client Services Associate
3 weeks ago
Company Overview
Larry King Haircare is a prestigious salon brand known for its exceptional services and products, aiming to provide clients with a luxurious experience. With a strong presence in the beauty industry, our salons are recognized for their quality and innovation.
Position Overview
We are seeking a dedicated Senior Receptionist to join our team. This full-time, on-site role involves managing front desk operations and ensuring a seamless experience for our clients. The Senior Receptionist will handle appointment scheduling and modifications, respond to inquiries via phone and email, and deliver outstanding customer service consistently.
Key Responsibilities
- Manage all front desk activities, including appointment bookings and changes.
- Provide exceptional customer service and support to clients.
- Maintain accurate inventory records and assist with stock management.
- Communicate effectively with clients and team members.
- Upsell salon products to enhance client experience.
- Utilize software tools for appointment management and communication.
Qualifications
- Prior experience in a customer-facing role is preferred.
- Strong communication skills and a professional demeanor.
- Ability to multitask in a dynamic environment.
- Familiarity with office software, including Gmail and Microsoft applications.
- Experience in the beauty or hospitality sector is advantageous.
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