Current jobs related to Patient Navigator - Bristol, Bristol - Air Balloon Surgery
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Receptionist/Patient Navigator
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist/Patient Navigator to join our friendly Patient Navigation team at Priory Surgery.The ideal candidate will have excellent communication and keyboard skills, with the ability to work independently and as part of a team. They will be responsible for providing a comprehensive reception...
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist/Patient Navigator to join our friendly Patient Navigation team at Priory Surgery.The ideal candidate will have excellent communication and keyboard skills, with the ability to work independently and as part of a team. They will be responsible for providing a comprehensive reception...
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Receptionist/Patient Navigator
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryWe are seeking a highly skilled and organized Receptionist/Patient Navigator to join our friendly Patient Navigation team at Priory Surgery.The ideal candidate will have excellent communication and keyboard skills, with the ability to work independently and as part of a team. They will be responsible for providing a comprehensive reception...
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Receptionist/Patient Navigator
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryPriory Surgery is seeking a skilled and organized individual to join our team as a Receptionist/Patient Navigator. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, healthcare professionals, and other agencies.Main ResponsibilitiesProvide a comprehensive reception service,...
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Receptionist/Patient Navigator
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryPriory Surgery is seeking a skilled and organized individual to join our team as a Receptionist/Patient Navigator. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, healthcare professionals, and other agencies.Main ResponsibilitiesProvide a comprehensive reception service,...
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Receptionist/Patient Navigator
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Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryWe are seeking a skilled Receptionist to join the Patient Navigation team at Priory Surgery, providing a comprehensive reception service to GPs, health professionals, and the general public.The ideal candidate will have excellent communication skills, keyboard proficiency, and experience working in a customer service environment.Main...
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Receptionist/Patient Navigator
2 weeks ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryWe are seeking a skilled Receptionist to join the Patient Navigation team at Priory Surgery, providing a comprehensive reception service to GPs, health professionals, and the general public.The ideal candidate will have excellent communication skills, keyboard proficiency, and experience working in a customer service environment.Main...
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Patient Care Navigator Team Lead
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Bristol, Bristol, United Kingdom NHS Full timeJob Title: Patient Care Navigator Team LeaderWe are seeking a highly skilled and experienced Patient Care Navigator Team Leader to join our team at Tyntesfield Medical Group. As a key member of our operations team, you will be responsible for leading and managing the Patient Care Navigator team, ensuring the delivery of high-quality patient care and...
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Patient Care Navigator Team Lead
3 weeks ago
Bristol, Bristol, United Kingdom NHS Full timeJob Title: Patient Care Navigator Team LeaderWe are seeking a highly skilled and experienced Patient Care Navigator Team Leader to join our team at Tyntesfield Medical Group. As a key member of our operations team, you will be responsible for leading and managing the Patient Care Navigator team, ensuring the delivery of high-quality patient care and...
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Patient Care Navigator Team Lead
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Bristol, Bristol, United Kingdom NHS Full timeJob Title: Patient Care Navigator Team LeaderWe are seeking a highly skilled and experienced Patient Care Navigator Team Leader to join our team at Tyntesfield Medical Group. As a key member of our operations team, you will be responsible for leading and managing the Patient Care Navigator team, ensuring the delivery of high-quality patient care and...
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Patient Care Navigator Team Lead
4 weeks ago
Bristol, Bristol, United Kingdom NHS Full timeJob Title: Patient Care Navigator Team LeaderWe are seeking a highly skilled and experienced Patient Care Navigator Team Leader to join our team at Tyntesfield Medical Group. As a key member of our operations team, you will be responsible for leading and managing the Patient Care Navigator team, ensuring the delivery of high-quality patient care and...
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Receptionist/Patient Navigator
1 month ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
1 month ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
2 months ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
2 months ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
4 weeks ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
4 weeks ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeAbout Priory SurgeryPriory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and...
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Receptionist/Patient Navigator
1 week ago
Bristol, Bristol, United Kingdom Priory Surgery Full timeJob SummaryPriory Surgery is seeking a skilled Receptionist to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public, and other agencies.The ideal candidate will have excellent communication, keyboard, and computer skills, with the ability to triage and navigate patients to an appropriate appointment...
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Care Navigator
2 weeks ago
Bristol, Bristol, United Kingdom Air Balloon Surgery Full timeAbout the RoleWe are seeking a highly skilled and experienced Care Navigator to join our team at Air Balloon Surgery. As a Care Navigator, you will play a critical role in providing exceptional patient services and ensuring that our patients receive the best possible care.Key ResponsibilitiesProvide responsive and professional reception and patient...
Patient Navigator
2 months ago
About Air Balloon Surgery
We are a well-established and enterprising General Practice based in a vibrant community. Our team is committed to providing exceptional patient care and a supportive work environment.
Job Summary
The Care Navigator role is critical in ensuring that patients receive the most appropriate services for their needs. This position involves a range of face-to-face, telephone, and administrative tasks, requiring excellent interpersonal skills, attention to detail, and the ability to remain calm under pressure.
Main Responsibilities
- Sign-post patients appropriately to practice services in accordance with established procedures.
- Carry out all duties within the policies and procedures established by the Practice.
- Use the computer system to assist with the efficient execution of duties.
- Liaise with all other staff working with the Practice as necessary.
- Carry out other tasks and duties from time-to-time or on a day-to-day basis as required and directed by the management team.
Reception and Records
- Sign-post patients appropriately to practice services in accordance with established procedures.
- Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practice's appointment protocols.
- Receive telephone requests and make arrangements for home visits.
- Receive general telephone enquiries and transfer callers to other surgery staff as appropriate.
- Receive requests for repeat prescriptions.
- Give out repeat prescriptions to patients and pharmacies attending.
- Give out letters, reports, or forms to patients attending, and take payments where applicable in accordance with established procedures.
- Liaison with other members of the Primary Health Care Team for patients attending.
- Deal with all enquiries received by telephone or in person, as appropriate.
Systems Administration & Support
- Retrieve and provide information or documents from practice systems or external bodies as required.
- Assist with the cancellation and rebooking of doctor and other clinician appointment sessions as required and as directed by the Assistant Practice Manager or Care Navigator Service Manager.
- Take and deal appropriately with incoming telephone calls.
- Liaise directly with hospital personnel, labs, and other agencies with regard to medical matters.
- Liaise directly with patients by telephone or in person with regard to medical and administrative matters.
Person Specification
- Good basic education to GCSE level or equivalent.
- Reception or service type qualification, e.g., hotel type reception services qualification or public service.
- ECDL or similar.
- Dealing with the public in a retail, commercial, or public sector role.
- Front-line work in a very customer-focused industry, e.g., retail or service industry.
- IT-literate and with basic knowledge of web-based and Windows-based systems.
- Able to multi-task and prioritize.
- Use of email.
- Ability to converse, provide advice, and to understand, interpret, and input data in accurate written and spoken English.
- A willingness to learn new skills.
- Attention to detail.
- Willingness and flexibility to work extra hours on occasions.
- Excellent people skills, including dealing with challenging people.
- Calm and well-organized under pressure.
- Empathetic.
- Honesty.
- Punctuality.
- Excellent communication skills.
