Receptionist/Patient Navigator
2 months ago
Job Summary
Priory Surgery is seeking a skilled and organized individual to join our team as a Receptionist/Patient Navigator. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, healthcare professionals, and other agencies.
Main Responsibilities
- Provide a comprehensive reception service, including triaging and navigating patients to appropriate appointments or services
- Receive patients and other surgery users, oversee the main reception area, and ensure the smooth running of GP sessions and other clinics
- Utilize computerized systems to manage patient flow and maintain accurate records
About Us
Priory Surgery is a long-established GP training practice providing primary medical services to a diverse patient population. We are a friendly and progressive team committed to delivering high-quality care and achieving excellence in our field.
Person Specification
- Minimum 2 GCSE passes or equivalent, including Math and English
- Excellent keyboard and computer skills
- Demonstrable communication skills and ability to work with patients and healthcare professionals
- Familiarity with data protection and confidentiality principles
- Ability to work independently and prioritize tasks effectively
- Pleasant and articulate demeanor, with excellent verbal and written communication skills
- Ability to work under pressure and adapt to changing circumstances
- Flexibility in working hours and willingness to work at desired times
- Reliability, punctuality, and good organizational skills
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