GDS Service Designer

7 days ago

London, Greater London, United Kingdom Amber labs Full time
About the Role

We are seeking a highly skilled GDS Service Designer to join our team at Amber Labs. As a GDS Service Designer, you will play a critical role in translating client requirements into actionable designs for the access to, the fulfillment of, and the support needed for users to consume the technical service being provided.

Key Responsibilities
  • Develop and implement service design solutions that meet client requirements and exceed expectations.
  • Collaborate with cross-functional teams to design and deliver exceptional user experiences.
  • Apply expert knowledge of GDS standards for service design and delivery to drive business outcomes.
  • Design and implement operating models and tooling capabilities, with a focus on ServiceNow.
  • Work with complex service chains, disaggregating responsibilities across multiple domains of control.
Requirements
  • Knowledge of ITIL 3/4 and agile project delivery methods.
  • Expert knowledge of GDS standards for service design and delivery.
  • Good knowledge and experience of ITSM and ITOM operating models.
  • Experience in workflow mapping, process modeling, and process design in the back office service delivery space.
What We Offer
  • A rapidly expanding start-up with a focus on personal growth and development.
  • A flexible work environment with a focus on deliverable outcomes.
  • Private medical insurance through Aviva.
  • A company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access to Perkbox, a global employee rewards platform.
  • A generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
About Amber Labs

Amber Labs is a cutting-edge UK and European technology consultancy that prioritizes empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centered around collaboration, where all colleagues, regardless of their role, work together to minimize risk and shorten delivery times.

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