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Service Design Expert
2 months ago
Job Summary:
Stealth IT Recruitment is seeking a highly skilled Service Designer to join our team. As a Service Designer, you will play a crucial role in maximizing the value we deliver for our clients by supporting them through the end-to-end service design process.
Key Responsibilities:
- Design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking/user-centricity.
- Work on new ideas alongside the solution team to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services and introduce innovative service experiences, influencing service managers, user researchers, UI/UX designers, and programme directors.
- Develop and translate user stories and propose design approaches to meet these needs.
- Experience working in sectors that operate in complex regulatory environments (e.g., healthcare or public sector) or performing a consulting function to private sector clients.
- Experience working with Government Digital Service (GDS) service standards, applying GDS design principles.
- Certification and/or qualifications in Service Design or Design Thinking.
- Experience in running training around Service Design or Design Thinking.
Requirements:
- Proven experience working across a service design process, autonomously with minimal support.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artefacts.
- Client readiness with experience facilitating workshops, design sprints, ideation sessions, or similar.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
About Stealth IT Recruitment:
We are a leading recruitment agency specializing in IT and technology roles. Our team of experts is dedicated to providing exceptional service to our clients and candidates. If you are a motivated and experienced Service Designer looking for a new challenge, we would love to hear from you.
