Service Designer

1 week ago

London, Greater London, United Kingdom Amber Labs Full time
Job Description

GDS Service Designer Role

Amber Labs is a cutting-edge technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times.

The GDS Service Designer role is focused on translating client requirements into actionable designs for the access to, the fulfilment of, and the support needed for users to consume the technical service being provided.

  • Key Responsibilities:
  • Develop and implement service design solutions that meet client requirements.
  • Collaborate with cross-functional teams to design and deliver services.
  • Work with clients to understand their service needs and develop solutions that meet those needs.
  • Design and implement service catalogues and service level agreements.
  • Develop and maintain knowledge of ITIL 3/4, agile and waterfall project delivery methods, and GDS standards for service design and delivery.

Requirements:

  • Expert knowledge of ITIL 3/4.
  • Combination of agile and waterfall project delivery methods.
  • Expert knowledge to GDS standard for service design and delivery.
  • Good knowledge and experience of both ITSM and ITOM operating models.
  • Worked on operating models and tooling capabilities, with an emphasis on ServiceNow.
  • Good experience in workflow mapping, process modelling and process design in the back office service delivery space.

Benefits:

  • Work in a rapidly expanding start-up where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Amber Labs is dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

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