Service Designer

2 days ago

London, Greater London, United Kingdom Capgemini Invent Full time

About the Role

We are seeking a highly skilled Service Designer to join our team at Capgemini Invent. As a Service Designer, you will play a critical role in helping our clients to innovate and transform their business by designing and developing user-centered services.

Key Responsibilities

  • Maximize the value we deliver for our clients by leading the end-to-end service design process, from ideation to solution build and testing.
  • Support our clients in designing and developing innovative products and services that meet their needs and exceed their expectations.
  • Champion user-centricity by using design thinking and user-centered design principles to embed design thinking in our clients' organizations.
  • Work with cross-functional teams to design and develop innovative products and services that meet the needs of our clients' customers.
  • Use current and emerging trends to identify and lead improvements to existing services and introduce innovative and industry-first service experiences.

Requirements

  • Proven experience working across a service design process, autonomously with minimal support.
  • Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other artefacts.
  • Client readiness, with experience facilitating workshops, design sprints, ideation sessions, or similar.
  • Ability to visualize complex services in an easy-to-understand format for varying audiences.
  • Ability to adopt a curious and inquisitive mindset, with a passion for asking 'why.'
  • Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling.
  • Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team, including user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
  • Ability to manage competing priorities in a tight timeframe with a proactive mindset.
  • Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
  • Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users.
  • SC (Security Check) Clearance - active clearance or eligibility for such level of clearance.

Desirable Skills

  • Experience working in sectors that operate in complex regulatory environments (e.g., healthcare or public sector) or performing a consulting function to private sector clients.
  • Experience working with Government Digital Service (GDS) service standards, applying GDS design principles.
  • Certification and/or qualifications in Service Design or Design Thinking.
  • Experience in running training around Service Design or Design Thinking.
  • Experience working with various tools such as Miro, Mural, Teams, PowerPoint.

About Capgemini Invent

At Capgemini Invent, we believe in creating a partnership with our customers. We use our Accelerated Solutions Environment (ASE) to get to know the customer's needs and challenges, demo innovative solutions, and quickly solve problems. This helps us discover unexpected answers together.

We are committed to using technology to have a positive social impact. We are working to reduce our own carbon footprint and improve everyone's access to a digital world. We were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year.

We are a diverse and inclusive organization that values collaboration and innovation. We believe in creating a positive work-life balance and offer flexible working arrangements to our employees. We also prioritize employee wellbeing and have trained 'Mental Health Champions' across each of our business areas.

Capgemini Invent UK is a winner at the for the 4th year running, placing in the top 50 employers in its list of the Best Places to Work in 2024.

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