GDS Service Designer

2 months ago

London, Greater London, United Kingdom Amber Labs Full time
About the Role

We are seeking a highly skilled GDS Service Designer to join our team at Amber Labs. As a Service Design and Delivery Specialist, you will play a critical role in translating client requirements into actionable designs for service access, fulfillment, and support.

Key Responsibilities
  • Develop and implement service design and delivery strategies aligned with GDS standards.
  • Collaborate with cross-functional teams to design and deliver IT service management and operations solutions.
  • Design and implement workflow mapping, process modeling, and process design in the back office service delivery space.
  • Work with operating models and tooling capabilities, with a focus on ServiceNow.
  • Develop and maintain knowledge of ITIL 3/4 and agile and waterfall project delivery methods.
Requirements
  • Current SC clearance and Baseline Personnel Security Standard (BPSS) compliance.
  • Expert knowledge of GDS service design and delivery standards.
  • Good knowledge and experience of IT service management and operations operating models.
  • Experience in workflow mapping, process modeling, and process design in the back office service delivery space.
What We Offer
  • A rapidly expanding start-up with a focus on personal growth and development.
  • A flexible work environment with a focus on deliverable outcomes.
  • Private medical insurance through Aviva.
  • A company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access to Perkbox, a global employee rewards platform.
  • A generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
About Amber Labs

Amber Labs is a cutting-edge UK and European technology consultancy that prioritizes empowering autonomy, promoting experimentation, and facilitating rapid learning. Our company culture is centered around collaboration, where all colleagues work together to minimize risk and shorten delivery times.

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