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GDS Service Designer
1 month ago
About the Role:
We are seeking a highly skilled GDS Service Designer to join our team at Amber Labs. As a GDS Service Designer, you will be responsible for translating client requirements into actionable designs for the access to, the fulfilment of, and the support needed for users to consume the technical service being provided.
Key Responsibilities:
- Knowledge of ITIL 3/4 and ability to apply it in a complex service chain environment.
- Expert knowledge to GDS standard for service design and delivery.
- Good knowledge and experience of both ITSM and ITOM operating models.
- Worked on operating models and tooling capabilities, with an emphasis on ServiceNow.
- Good experience in workflow mapping, process modelling, and process design in the back office service delivery space.
Benefits:
- Join a rapidly expanding start-up where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.
Diversity & Inclusion:
At Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
- Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
- Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
- Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
Requirements:
This role at Amber Labs is a 12 month FTC, and all employees are required to have current SC clearance and meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
