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Duty Manager

2 months ago

London, Greater London, United Kingdom Trusted Resource Solutions Full time
Job Title: Duty Manager

We are seeking an experienced Duty Manager to join our team at Trusted Resource Solutions. As a Duty Manager, you will be responsible for managing a Residential Development in Leatherhead, providing exceptional customer service to residents, visitors, and colleagues.

This is a full-time 40hr weekly position, with the opportunity to work in a brand-new luxury building. You will be part of a well-established business at an exciting period of growth, with a competitive salary and a range of benefits, including 25 days holiday plus 8 bank holidays, private medical insurance, and a season ticket loan.

Key Responsibilities:
  • Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
  • Ensure residents and potential residents have a great experience from their first inquiry to moving in.
  • Perform viewings for perspective residents.
  • Increase customer satisfaction on all platforms.
  • Complete inventory checks before check-ins and after check-outs.
  • Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
  • Manage the residents' move out process.
  • Attend resident events and help with the planning of these events.
  • Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
  • Assist team members with ad hoc duties as and when required.
Requirements:
  • Ideally ARLA qualified (desirable but not essential)
  • Exceptional customer service skills with a passion for building long-term working relationships.
  • Excellent communication and interpersonal skills.
  • Resilient, able to work under pressure.
  • Proactive and able to use your own initiative.
  • We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.

This is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If you are a motivated and customer-focused individual, we encourage you to apply today with a copy of your CV.