Customer Support Coordinator

1 week ago

Brentwood, Essex, United Kingdom Zest Recycle Full time
About Zest Recycle

We're a recycling and waste management broker that's not afraid to challenge the status quo. Our team is passionate about helping companies become environmental leaders in their sectors.

The Role

We're seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. In this role, you'll provide exceptional customer service to new, existing, and prospective customers, while also handling administrative duties, research, and quote preparation.

Key Responsibilities
  • Handle routine telephone and email enquiries, including processing orders via Weighsoft with supervision or direction as required
  • Escalate unusual or complex telephone and email enquiries
  • Record customer queries and complaints using Case Logs in Weighsoft
  • Update and amend service schedules
  • Liaise with service providers over day-to-day operations
  • Liaise with the Finance department, customers, and suppliers to resolve invoice queries and seek supervision as required
  • Prepare quotations with direction from the Head of Operations and Account Managers
  • Source solutions for new waste streams with direction from the Head of Operations
  • Liaise with relevant individuals regarding new enquiries/orders to be fulfilled
  • Under the direction of the department head, research new solutions to different customer requests
  • Fulfil customers' administrative processes, which may include attendance at sites to assist with planning meetings
  • Set up new supplier accounts
  • Liaise with Account Managers and Account Directors for advice and support on client accounts
  • Support the Month-end invoice process, ensuring supplier information is obtained on time (e.g. weights)
Requirements
  • Previous office administration and excellent organizational skills
  • Experience in providing customer service
  • Experience of working in an extremely busy, fast-paced, and demanding environment
  • Excellent PC literacy with an advanced knowledge of Microsoft Office Suite
  • The ability to multi-task and demonstrate initiative
  • Excellent communication skills, both written and verbal
  • The ability to plan and organize yourself to balance the needs and priorities of the different areas of the role
  • A willingness and aptitude to grow the role and take on new challenges
What We Offer
  • A competitive salary
  • 25 days holiday plus bank holidays
  • Pension
  • Employee of the Month/Monthly Star Award programme
  • Free parking on-site
  • Active company social programme

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