Customer Support Coordinator
2 weeks ago
Join Zest Recycle, a dynamic recycling and waste management broker, as a Customer Support Coordinator. In this role, you will provide exceptional customer service to new, existing, and prospective customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Handle routine telephone and email enquiries, processing orders via Weighsoft with supervision or direction as required.
- Elevate unusual or complex telephone and email enquiries to ensure timely resolution.
- Record customer queries and complaints using Case Logs in Weighsoft.
- Update and amend service schedules to ensure seamless operations.
- Liaise with service providers to resolve day-to-day operations.
- Collaborate with the Finance department, customers, and suppliers to resolve invoice queries.
- Prepare quotations with direction from the Head of Operations and Account Managers.
- Source solutions for new waste streams with guidance from the Head of Operations.
- Liaise with relevant individuals to fulfill new enquiries/orders.
- Research new solutions to different customer requests under the direction of the department head.
- Fulfill customers' administrative processes, including attendance at sites to assist with planning meetings.
- Set up new supplier accounts.
- Liaise with Account Managers and Account Directors for advice and support on client accounts.
- Support the Month-end invoice process, ensuring supplier information is obtained on time.
- Previous office administration experience and excellent organisational skills.
- Experience in providing customer service.
- Experience working in a fast-paced, demanding environment.
- Advanced PC literacy with expertise in Microsoft Office Suite.
- A self-starter with initiative and the ability to multi-task.
- Excellent communication skills, both written and verbal.
- The ability to plan and organise tasks to balance the needs and priorities of different areas of the role.
- A willingness and aptitude to grow the role and take on new challenges.
- A competitive salary.
- 25 days holiday plus bank holidays.
- Pension.
- Employee of the Month/Monthly Star Award programme.
- Free parking on-site.
- An active company social programme.
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Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout Zest RecycleWe're a recycling and waste management broker that's not afraid to challenge the status quo. Our team is passionate about helping companies become environmental leaders in their sectors.The RoleWe're seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. In this role, you'll provide...
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Customer Service Coordinator
2 weeks ago
Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. In this role, you will provide exceptional customer service to new, existing, and prospective customers, ensuring a positive experience and building strong relationships.Key ResponsibilitiesHandle routine customer inquiries and...
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Customer Service Coordinator
2 weeks ago
Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer service, administrative support, and research assistance to our sales team and account managers.Key ResponsibilitiesProvide...
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Customer Service Coordinator
2 weeks ago
Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer service, administrative support, and research assistance to our sales team and account managers.Key ResponsibilitiesProvide...
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Customer Service Coordinator
2 weeks ago
Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. In this role, you will provide exceptional customer service to new, existing, and prospective customers, ensuring a positive experience and building strong relationships.Key ResponsibilitiesCustomer Service: Handle routine...
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Customer Service Coordinator
2 weeks ago
Brentwood, Essex, United Kingdom Zest Recycle Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Coordinator. In this role, you will provide exceptional customer service to new, existing, and prospective customers, ensuring a positive experience and building strong relationships.Key ResponsibilitiesCustomer Service: Handle routine...