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Customer Retention Manager

2 months ago

London, Greater London, United Kingdom Zero Surplus Full time

We are seeking a highly skilled Customer Retention Manager to join our team at Zero Surplus, a leading niche insurance brand. As a key member of our marketing team, you will be responsible for developing and executing a customer retention strategy that drives business growth and customer loyalty.

The ideal candidate will have a proven track record in customer retention and email marketing, with a strong understanding of customer lifecycle management and loyalty programs. You will be responsible for analyzing customer data, identifying trends and opportunities, and developing targeted marketing campaigns to retain and grow our customer base.

Key responsibilities will include:

  • Developing and implementing a customer retention strategy that aligns with business objectives
  • Analyzing customer data to identify trends and opportunities for growth
  • Developing and executing targeted marketing campaigns to retain and grow our customer base
  • Collaborating with cross-functional teams to ensure alignment and effective execution of marketing initiatives
  • Monitoring and reporting on key performance indicators (KPIs) to measure the success of marketing campaigns

**Requirements:**

  • Proven experience in customer retention and email marketing
  • Strong analytical skills and ability to interpret data to inform marketing decisions
  • Excellent communication and interpersonal skills
  • Strong project management skills and ability to prioritize multiple tasks and deadlines
  • Customer-focused mindset and ability to understand customer needs and preferences

**What We Offer:**

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A collaborative and team-oriented culture