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Customer Retention Lead
2 months ago
As a key member of our organization, you will be responsible for developing and executing successful retention strategies, working closely with other departments to ensure alignment with overall company objectives.
Key Responsibilities:
* Lead and develop a high-performing team: manage, mentor, and inspire the retention team.
* Set clear objectives and KPIs: establish clear performance metrics for the team, aligned with overall business goals.
* Cross-functional collaboration: work closely with other departments to ensure alignment of retention strategy with overall company objectives.
* Operational excellence: monitor daily operations to ensure efficient and effective output, supporting the team with a hands-on approach as necessary, including managing escalations.
Essential Skills:
* A minimum of 5 years\u2019 experience working in retention, customer success, or related roles, with at least 2 - 3 years\u2019 experience in a management position.
* Proven track record of developing and executing successful retention strategies.
* Strong analytical skills, with experience in data analysis and reporting.
* Excellent communication (both written and verbal), leadership, and interpersonal skills.
* Proficiency with CRM tools, customer journey mapping, and customer segmentation.
What We Offer:
* Basic Salary up to £52,000.
* Hybrid working (3 days in the office).
* Excellent Pension up to Personal contribution of 5%, company contribution of 12%.
* Healthcare, dental, cycle to work scheme, and many more.
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.
We look forward to hearing from you"}
