Director of Customer Retention

2 months ago


London, Greater London, United Kingdom DTC Jobs Full time

About the Role:

We are seeking a highly skilled and experienced Director of Customer Retention to join our team at DTC Jobs. As a key member of our ecommerce team, you will be responsible for developing and implementing strategies to drive online sales for our B2C nail tech brand.

Key Responsibilities:

  • Develop and implement data-driven strategies to drive online sales and customer retention
  • Optimize our website for conversion rate optimization (CRO) and search engine optimization (SEO) to improve customer engagement and conversion rates
  • Create and manage sales funnels to maximize customer acquisition and retention, and drive revenue growth
  • Oversee email marketing efforts and coordinate with other marketing initiatives to ensure a seamless customer experience
  • Analyze data and metrics to track performance and identify opportunities for improvement, and make data-driven decisions to drive business growth

Requirements:

  • Proven experience as an ecommerce manager, preferably in the beauty or nail tech industry, with a strong track record of driving sales growth and customer retention
  • In-depth knowledge of CRO, SEO, and email marketing best practices, with a strong understanding of ecommerce platforms and technologies
  • Excellent analytical and problem-solving skills, with the ability to work independently and remotely, and manage multiple priorities and deadlines
  • Proficiency in English, with strong communication and collaboration abilities, and a strong customer-centric approach


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