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Office Operations Manager

3 months ago

Northampton, United Kingdom Igloo Full time
Office Operations Manager

Location:
Northampton

Shift Pattern:
Monday-Friday, 37.5 hours per week

Salary:
£32,000 per annum

Employment Type:
Temp to Perm

Job Overview:
We are seeking a skilled Office Operations Manager to become a vital part of our team at Igloo.

The ideal candidate will oversee a group of administrative personnel, ensuring efficient workflows and upholding exceptional standards of client service.


Core Responsibilities:

  • Supervise a team of four administrative staff, managing leave, cross-training, attendance, and facilitating professional development and individual meetings.
  • Optimize existing procedures and coordinate team activities.
  • Conduct daily briefings with the Warehouse Supervisor and team regarding incoming and misrouted freight.
  • Analyze performance metrics and implement effective enhancements.
  • Participate in monthly discussions with the Senior General Manager.
  • Ensure superior customer service by acting as the primary point of escalation for issues.
  • Perform cost and sales evaluations of deliveries.
  • Generate system sales reports.

Qualifications:

  • Demonstrated experience in a supervisory or managerial role.
  • Proficient in Microsoft Office, including the ability to execute basic Excel functions, formatting, and pivot tables.
  • A minimum of Grade C (Grade 5) in Maths and English.
  • Strong customer service skills.

Application Process:

If you possess the necessary skills and experience for this position, we encourage you to express your interest. Join a reputable company and contribute to its ongoing success. Please submit your CV for consideration.