Service Desk Operations Specialist

6 days ago


York, York City, United Kingdom Investigo Change Solutions Full time
Job Overview

Investigo Change Solutions is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and other communication channels.
  • Respond to and resolve technical issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • 1-2 years of experience in a similar customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills, including Windows 10 and Microsoft Office 2016.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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