Service Desk Operations Specialist
6 days ago
Investigo Change Solutions is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and other communication channels.
- Respond to and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track technical issues and resolutions.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- 1-2 years of experience in a similar customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong technical skills, including Windows 10 and Microsoft Office 2016.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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