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Front Desk Associate

2 months ago

York, York City, United Kingdom Aimbridge Hospitality Full time

**About Us**

Aimbridge Hospitality EMEA is a leading hospitality company that oversees a portfolio of over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.

**What We Offer**

  • **Competitive Compensation**: Enjoy a comprehensive compensation package that includes hotel discounts, wage stream, and access to our employee assistance program.
  • **Career Advancement Opportunities**: Take advantage of our career and lifestyle breaks, volunteer days, and flexible working arrangements to support your personal and professional growth.
  • **Professional Development**: Enhance your skills and knowledge through our training programs and workshops, designed to help you succeed in your role.

**Job Summary**

As a Receptionist at Aimbridge Hospitality, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience. You will work closely with the Front Office Manager to address guest feedback and concerns, and strive to maximize room occupancy through effective up-selling techniques.

**Key Responsibilities**

  • Provide exceptional guest service, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Collaborate with the Front Office Manager to maintain accurate records and reports, and ensure compliance with hotel security, fire regulations, and health and safety legislation.

**Requirements**

To succeed in this role, you will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional guest experiences. You will be confident in using computer systems and willing to learn new skills to meet the needs of our guests.