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IT Support Specialist
2 months ago
About the Role
Adecco is seeking a skilled IT Support Specialist to join our team. As a Helpdesk Technician, you will be the first point of contact for retail support, including EPOS, Back Office, Tablets, and associated infrastructure.
Key Responsibilities
- Provide high-level, quality, and timely support to retail, head office, and warehouse personnel in line with KPIs and SLAs.
- Act as the first point of contact for retail support, including troubleshooting and resolving technical issues.
- Build strong relationships with end-users and members of the IT team.
- Provide spontaneous and quick resolution to incidents or service requests within internal SLAs.
- Maintain the help desk, including incidents, faults, service levels, and response, trends, and resolutions.
- Evaluate and escalate incidents to the IT Service Desk Manager and other IT team members where appropriate.
- Support the team in scheduling, provisioning, and undertaking new EPOS/Back Office installations.
- Supply, commission, upgrade, and configure hardware and software as directed by the IT Service Desk Manager.
- Document and maintain settings and configurations.
- Support internal compliance, including maintaining software license management, PCI compliance, and asset management.
- Carry out duties in accordance with company and IT policy and procedures, contribute to improving and determining standards.
About You
To be successful in this role, you will have:
- Previous IT support experience or hold an IT-related degree.
- Customer service experience, with the ability to build rapport easily.
- Troubleshooting, diagnostic, or IT support skills.
- Windows Server administration skills.
- A UK driver's license.
