Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Analyst to join our team at Hays Specialist Recruitment Limited. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Respond to technical issues via phone, email, and deskside support
- Troubleshoot and resolve issues promptly for customers
- Record detailed documentation of support issues and resolutions
- Previous experience with ITSM tools to log, track, and manage tickets
- ITIL knowledge and understanding
- Knowledge of key vendor products such as VMWare, Microsoft Suite - M365
- Salary of up to £25,000
- 1 in 3 week rota system with one week in the office and two weeks from home
- 25 Days Holiday + BH's, Pension, and Personal Development Plan with 12 days of tailored Training
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now. We look forward to hearing from you.
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