Technical Support Specialist

2 weeks ago


York, York City, United Kingdom Hays Specialist Recruitment Limited Full time
Technical Support Analyst Opportunity

We are seeking a highly skilled Technical Support Analyst to join our team at Hays Specialist Recruitment Limited. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Respond to technical issues via phone, email, and deskside support
  • Troubleshoot and resolve issues promptly for customers
  • Record detailed documentation of support issues and resolutions
  • Previous experience with ITSM tools to log, track, and manage tickets
  • ITIL knowledge and understanding
  • Knowledge of key vendor products such as VMWare, Microsoft Suite - M365
What You'll Get:
  • Salary of up to £25,000
  • 1 in 3 week rota system with one week in the office and two weeks from home
  • 25 Days Holiday + BH's, Pension, and Personal Development Plan with 12 days of tailored Training

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now. We look forward to hearing from you.



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