Technical Support Specialist

3 weeks ago

York, York City, United Kingdom Hays Specialist Recruitment Limited Full time
Technical Support Analyst

Join a dynamic and award-winning organisation that prioritises training and development. We're seeking a Technical Support Analyst to join our team, providing exceptional customer service and resolving technical issues with ease.

Key Responsibilities:
  • Respond to technical issues via phone, email, and deskside support
  • Troubleshoot and resolve issues promptly for customers
  • Record detailed documentation of support issues and resolutions
  • Previous experience with ITSM tools and knowledge of ITIL
  • Familiarity with key vendor products such as VMWare and Microsoft Suite
What You'll Get:
  • A competitive salary of up to £25,000
  • A hybrid working arrangement with one week in the office and two weeks from home
  • Opportunities for career growth and development

We're looking for a candidate with a can-do attitude, excellent problem-solving skills, and a passion for delivering outstanding customer service. If you're a motivated and enthusiastic individual who is eager to learn and grow, we'd love to hear from you.

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