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Front Desk Associate

2 months ago

York, York City, United Kingdom Malmaison Full time

**Job Summary**

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Malmaison. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.

**Key Responsibilities:**

  • Provide warm and welcoming service to all guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Work closely with the hotel's management team to ensure that all guests' needs are met and exceeded.
  • Develop and maintain a thorough knowledge of the hotel's services and amenities, including room types, dining options, and local attractions.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.

**Requirements:**

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Free meals and discounts on hotel services.