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IT Support Specialist

2 months ago


York, York City, United Kingdom Adecco Full time

About the Role

Adecco is seeking a skilled IT Support Specialist to join our team. As a Helpdesk Technician, you will be the first point of contact for retail support, including EPOS, Back Office, Tablets, and associated infrastructure.

Key Responsibilities

  • Provide high-level, quality, and timely support to retail, head office, and warehouse personnel in line with KPIs and SLAs.
  • Act as the first point of contact for retail support, including troubleshooting and resolving technical issues.
  • Build strong relationships with end-users and members of the IT team.
  • Provide spontaneous and quick resolution to incidents or service requests within internal SLAs.
  • Maintain the help desk, including incidents, faults, service levels, and response, trends, and resolutions.
  • Evaluate and escalate incidents to the IT Service Desk Manager and other IT team members where appropriate.
  • Support the team in scheduling, provisioning, and undertaking new EPOS/Back Office installations.
  • Supply, commission, upgrade, and configure hardware and software as directed by the IT Service Desk Manager.
  • Document and maintain settings and configurations.
  • Support internal compliance, including maintaining software license management, PCI compliance, and asset management.
  • Carry out duties in accordance with company and IT policy and procedures, contributing to improving and determining standards.

About You

To be successful in this role, you will have:

  • Previous IT support experience or hold an IT-related degree.
  • Customer service experience, with the ability to build rapport easily.
  • Troubleshooting, diagnostic, or IT support skills.
  • Windows Server administration skills.
  • A UK driver's license.