Operations and Performance Lead
3 weeks ago
Position Overview
Fixed Term / Secondment Opportunity
An exceptional opportunity has emerged for a skilled, motivated, and innovative individual to become a part of our team.
In partnership with the Assistant General Manager, Clinical Leads, and Matrons, you will oversee all operational activities within one of the business units of the Division. Your role will be pivotal in ensuring the delivery of high-quality and cost-efficient services to patients. Additionally, you will be tasked with equipping the department with the necessary resources to fulfill all service demands.
Key Responsibilities
1. Manage the effectiveness and efficiency of the designated specialties within the Division, ensuring compliance with relevant standards.
2. Monitor the operational performance of the department, addressing issues as necessary. This may involve analyzing and interpreting complex data or situations and comparing various options.
3. Collaborate with the Assistant General Manager to ensure all performance metrics and national standards are met (e.g., RTT, DM01, Cancer Wait times, and Time in ED) to provide a high-quality, effective service, prioritizing patient experience and safety.
4. Compile reports and statistical data in accordance with the Trust's reporting framework.
5. Provide comprehensive performance feedback from various information systems during Trust-wide and monthly performance meetings.
6. Assist with data entry and lead data validation efforts.
7. Oversee data quality assurance and manage relevant databases.
8. Support the demand and capacity modeling process, ensuring all capacity is published six weeks in advance.
9. Coordinate with outpatient services to ensure optimal utilization of clinics and manage capacity effectively.
10. Assist in the investigation and resolution of patient complaints, which may be sensitive and complex in nature.
About Our Organization
Our STAR values - Service, Teamwork, Ambition, and Respect - are integral to everything we do. These values guide us towards our vision of delivering exceptional integrated services to our local community. Whether at home, in the community, or within the hospital, our aim is to empower individuals to lead independent and healthier lives.
Additional Responsibilities
11. Support the investigation and response to incidents.
12. Provide line management for administrative functions within the department.
13. Review policies and processes within the business unit, implementing necessary changes that may affect the wider Trust.
14. Plan, develop, and refine business cases for the division, collaborating with clinical teams as needed. These plans may be complex and require ongoing adjustments.
15. Support transformational initiatives within the Division and lead assigned work streams as appropriate.
16. Assist the Assistant General Manager in delivering Cost Improvement (CIP) and Quality, Innovation, Productivity, and Prevention (QIPP) Plans.
Please refer to the attached job description for a comprehensive list of responsibilities.
Qualifications
Essential
- Master's Degree or equivalent training and experience
- Evidence of management development
- Evidence of Continuing Professional Development (CPD)
Desirable
- Formal project management qualification
Experience
Essential
- Proven track record of participating in and achieving significant changes
- Operational problem-solving skills
- Contributions to service development
- Knowledge of national key performance indicators
Desirable
- Experience working in an Acute NHS Trust
Skills
Essential
- Strong analytical reasoning (both verbal and numerical) and sound financial management skills
- Excellent communication skills, including negotiation and influencing abilities
- Able to manage deadlines and resources effectively
- Capable of prioritizing workload, delegating appropriately, and managing time efficiently
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