Concession Manager
4 weeks ago
Role Overview:
Job Title: Concession Manager
Base: Air Ambulance Service shop, George House, Magna Park
Hours: 5 hours per week, to cover shop sale times and restocking
Salary: £10.90 per hour
Key Responsibilities:
- Manage the concession, ensuring all sales targets are achieved, and adhering to concession and The Air Ambulance Service policies and procedures
- Guide and manage a group of individuals, both employees and volunteers, to achieve specific goals and objectives
- Provide direction, support, and motivation to the team members, delegate tasks, monitor progress, and ensure effective communication within the team
- Proactively support and encourage both personal and professional development of your team
- Manage stock levels, and ensure the storeroom is maintained and the shop floor is fully stocked
- Present and maintain high standards of shop merchandising and visual layout
- Complete all shop administration, inclusive of cash handling, accurately and to deadline, ensuring company policies and procedures are adhered to
- Adhere to all aspects of health and safety, complying with legal regulations to provide a safe working environment for staff
- Plan and organize daily workload, encouraging effective communication, setting objectives, and fostering a positive team spirit with colleagues
- Provide cover for other shops as required by the Area Manager, in the case of management absences planned or emergency within reason
- Assist the Area Manager in any tasks and responsibilities within the spirit of the position
Compliance Responsibilities:
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
Person Specification:
- Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date
- Able to demonstrate effective people management experience
- Collaborative approach to achieving departmental and wider organisational objectives
- Passion for the work that TAAS does
- Knowledge of business management skills
- Commercial awareness
- Ability to demonstrate creativity and innovation
- Passion for customer service
- Visual merchandising skills, having an eye for detail
- Ability to plan and prioritize workloads for themselves and the shop team
- Excellent verbal and written communication and working knowledge of email and Microsoft Office
- The ability to use mathematics in analysing sales reports and data
- Ability to travel to other sites and locations as advised
- Willingness to contribute to own professional/personal development and that of the trading company
- Ability to work autonomously and to use your own initiative
The Environment:
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. It is expected that all employees will develop flexible working practices, to be able to meet the challenges and opportunities of working within the ever-developing Charity. Therefore, it is expected that all staff will be willing to undertake any duties which may reasonably be requested by their line manager, Senior Manager or Director.
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