Support Specialist
3 weeks ago
About Sanctuary Supported Living
Sanctuary Supported Living is a national, not-for-profit organization dedicated to providing personalized housing, care, and support services to individuals across England. Our mission is to empower our customers to live as independently as possible by offering comprehensive assistance tailored to their unique needs.
The Role: Support Specialist - Homelessness Services
We are seeking a compassionate and dedicated Support Specialist to join our team at The Limes, Haverhill. In this role, you will play a vital part in helping individuals who have experienced homelessness achieve stability and independence.
Your Responsibilities:
- Provide personalized support to customers, empowering them to reach their full potential and build fulfilling lives.
- Conduct thorough assessments of customer needs and develop individualized support plans.
- Serve as the primary point of contact for customers, addressing inquiries and concerns promptly and effectively.
- Cultivate strong relationships with customers, ensuring they feel valued, respected, and supported throughout their journey.
- Collaborate with external agencies and resources to enhance customer well-being, including access to employment, education, and healthcare services.
- Respond effectively to emergency situations, providing immediate assistance and support as needed.
- Maintain accurate and detailed records of customer interactions and progress.
Skills and Qualifications:
- Proven experience working with adults who have experienced homelessness.
- A genuine passion for helping others and making a positive impact on their lives.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management abilities.
- NVQ3 in Health and Social Care or a willingness to pursue this qualification.
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