Customer Support Technician

4 weeks ago


Haverhill, Suffolk, United Kingdom ACS Performance Full time

The ideal Technical Support Specialist will report to the Technical Service Manager and will focus on three main areas: Technical Assistance, Custom Quotations, and R&D Application Testing.

The responsibilities of this role include:

  • Delivering technical assistance through various channels such as phone, email, and online chat to end-users, distributors, and team members for our comprehensive range of chemistry products.
  • Assisting in pre-sale product selection and specifications.
  • Handling post-sale inquiries, which involve aiding with product installation, startup, configuration issues, and troubleshooting.
  • Engaging with suppliers and/or Quality Assurance regarding any technical challenges with provided equipment.
  • Supporting the Marketing department by offering technical insights, contributing to copywriting, blogs, instructions, FAQs, and more.
  • Creating Custom Quotations.

To excel in the position of Technical Support Specialist, we are eager to connect with candidates who possess:

  • A scientific background through a degree or equivalent qualification (e.g., in chemistry, physical sciences, or relevant practical laboratory experience).
  • Experience in a technical support capacity is advantageous, though not mandatory.
  • Preferred hands-on laboratory skills.
  • Proficiency in standard Microsoft Office applications (e.g., Word, Excel, and PowerPoint).

ACS Performance is actively seeking a Technical Support Specialist. Candidates are encouraged to submit their CVs, detailing their relevant experience in this role. Including a cover letter that outlines your experience as a Technical Support Specialist can enhance your chances of selection and improve your prospects of securing the desired position.

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